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CUSTOMER SERVICE FEEDBACK 2025
Description:
CUSTOMER SERVICE FEEDBACK
*
Fields are compulsory to be filled.
Part I
A. Which industrial sector are you from?
*
Import / Export (Import / Eskport)
Shipping (Perkapalan)
Forwarding (Ejen Penghantaran)
Logistic (Logistik)
Oil and Gas (Minyak dan Gas)
Related Government Agency (Agensi Kerajaan yang berkaitan)
Others (Lain-lain)
B. How frequent do you interface with us or use our sercvices / facilities?
*
Daily (Harian)
Weekly (Mingguan)
Monthly (Bulanan)
Occasionally (Kadang-Kadang)
Never (Belum pernah)
C. Which particular department / unit do you normally deals with?
*
Operations & Marine Unit (Unit Operasi & Marine)
Landing & Shipping Unit for Bill & Payment ( Unit Pembayaran & Bill)
Technical & Asset Management Unit (Unit Pengurusan Aset & Teknikal)
Security Services (Unit Keselamatan)
Administrative Department (Bahagian Pentadbiran)
Finance Department (Bahagian Kewangan)
Business Development Services (Unit Pembangunan Peniagaan)
ICT Unit (Unit ICT)
Internal Audit (Unit Audit Dalaman)
Quality Occupational Safety Health & Environment Unit (Unit Kualiti)
Resource Centre MPA (Pusat Maklumat LPM)
Miri Port Authority Crew Change Terminal (MPACCT)
Part II: How do you rate the following services being provided by MPA?
A. Counter Services
A1: Friendliness
*
Poor (2)
Poor (4)
Average (6)
Average (8)
Excellent (10)
A2: Helpfulness
*
Poor (2)
Poor (4)
Average (6)
Average (8)
Excellent (10)
A3: Effectiveness
*
Poor (2)
Poor (4)
Average (6)
Average (8)
Excellent (10)
B. Efficiency of Equipment / Facilities / Services
B1: Crane / Harbour Crane
*
Poor (2)
Poor (4)
Average (6)
Average (8)
Excellent (10)
B2: Forklifts
*
Poor (2)
Poor (4)
Average (6)
Average (8)
Excellent (10)
B3: Reachstackers
*
Poor (2)
Poor (4)
Average (6)
Average (8)
Excellent (10)
B4: Trailers
*
Poor (2)
Poor (4)
Average (6)
Average (8)
Excellent (10)
B5: Weightbridge Facilities
*
Poor (2)
Poor (4)
Average (6)
Average (8)
Excellent (10)
B6: Cargo Gears
*
Poor (2)
Poor (4)
Average (6)
Average (8)
Excellent (10)
B7: Office/ Building Rental
*
Poor (2)
Poor (4)
Average (6)
Average (8)
Excellent (10)
B8: Training Facilities
*
Poor (2)
Poor (4)
Average (6)
Average (8)
Excellent (10)
B9: Water Supply
*
Poor (2)
Poor (4)
Average (6)
Average (8)
Excellent (10)
B10: Berthing / Mooring Services
*
Poor (2)
Poor (4)
Average (6)
Average (8)
Excellent (10)
B11: Cargo Handling Services
*
Poor (2)
Poor (4)
Average (6)
Average (8)
Excellent (10)
B12: Delivery of Cargo
*
Poor (2)
Poor (4)
Average (6)
Average (8)
Excellent (10)
B13: Measurement of Cargo
*
Poor (2)
Poor (4)
Average (6)
Average (8)
Excellent (10)
B14: Bunkering Services
*
Poor (2)
Poor (4)
Average (6)
Average (8)
Excellent (10)
B15: Electricity Supply Reefer Points
*
Poor (2)
Poor (4)
Average (6)
Average (8)
Excellent (10)
C. Port Environment And Safety
C1: Cleanliness of Port
*
Poor (2)
Poor (4)
Average (6)
Average (8)
Excellent (10)
C2: Safety & Health Practices
*
Poor (2)
Poor (4)
Average (6)
Average (8)
Excellent (10)
C4: Environmental Practices
*
Poor (2)
Poor (4)
Average (6)
Average (8)
Excellent (10)
D. Communication: Are you prefer to contact with us by?
D1 : Telephone
*
Poor (2)
Poor (4)
Average (6)
Excellent (8)
Excellent (10)
D2: Facsimile
*
Poor (2)
Poor (4)
Average (6)
Excellent (8)
Excellent (10)
D3: Email
*
Poor (2)
Poor (4)
Average (6)
Excellent (8)
Excellent (10)
E. Overall
*
Poor (2)
Poor (4)
Average (6)
Excellent (8)
Excellent (10)
E1: What is your perception of MPA?
F: Suggestion for Improvement (if any)
G: The following proposed physical development and expension of Miri Port's facilities shall expand your business:
G1: The provision of -5m depth access channel
*
No (2)
No (4)
Neutral (6)
Yes (8)
Yes (10)
G2: The provision of -8m depth access channel
*
No (2)
No (4)
Neutral (6)
Yes (8)
Yes (10)
G3: The provision of development of Kuala Baram deep sea port
*
No (2)
No (4)
Neutral (6)
Yes (8)
Yes (10)
Part III. Your Details
H1. Name
*
H2. Designation
*
H3. Organization
*
H4. Address
H5. Contact No
*
H6. Fax No
H7. Email
*
Thank you for your participation. We undertake to treat all responses wirh strict confidentiality and any suggestions or complaints shall be looked into promptly.
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